We are seeking a skilled and customer-focused Technical Support Officer to join our team. As a Technical Support Officer, you will be responsible for providing assistance to users, troubleshooting hardware and software issues, installing and configuring computer systems, and delivering training to end-users. This role requires a strong technical background, excellent problem-solving skills, and the ability to communicate technical concepts effectively.
Install, configure, and maintain computer systems, hardware, and software applications, ensuring optimal performance and compatibility.
Troubleshoot network connectivity problems, diagnosing and resolving issues related to routers, switches, firewalls, and wireless networks.
Collaborate with cross-functional teams to identify and implement solutions for complex technical problems.
Conduct training sessions and workshops to educate users on the proper use of hardware, software, and network resources.
Perform hardware and software upgrades, installations, and migrations as required.
Stay updated on emerging technologies, industry trends, and best practices in networking, hardware, and software support.
Collaborate with vendors and service providers to resolve technical issues and escalate problems as necessary.
Provide exceptional customer service, ensuring a positive experience for end-users.
Proven work experience in technical support or a similar role.
Strong knowledge of computer hardware, software, and networking concepts.
Proficiency in diagnosing and resolving hardware and software issues.
Excellent problem-solving skills, with the ability to analyze and troubleshoot technical problems effectively.
Strong communication and interpersonal skills, with the ability to convey technical information to non-technical users.
Ability to multitask and prioritize tasks in a fast-paced environment.
Experience in delivering technical training or workshops is highly desirable.
Strong commitment to providing outstanding customer service.
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